This policy explains how Optymyse Audio, a division of Optymyse, handles personal information when you visit our website, contact us or, once sales open, buy our software.
Information we collect
- Messages you send us: your email address, name if supplied, and the content of your enquiry.
- Technical information: basic server and security logs such as IP address, browser type, requested page, timestamp and diagnostic data.
- Purchase information: when checkout becomes available, Paddle may send us order, product, licence and customer details needed to fulfil and support your purchase. We do not receive or store your full payment-card details.
How we use information
We use personal information to respond to enquiries, provide products and support, administer licences, keep the website secure, diagnose faults, meet legal and accounting obligations, and improve our services. We process this information where necessary to perform a contract, pursue our legitimate business interests, comply with law, or where you have given consent.
Service providers and sharing
We do not sell your personal information. We share it only where necessary with service providers that help operate the business, including Cloudflare for website hosting, security and delivery, and Paddle for checkout, payments, tax, fraud prevention and order administration. These providers process information under their own terms and privacy notices. We may also disclose information where required by law or to protect legal rights.
Cookies
This marketing website does not currently use advertising or analytics cookies. Essential technologies may be used for security and delivery. When Paddle checkout is introduced, Paddle may use cookies or similar technologies needed to operate checkout and prevent fraud; relevant details will be presented through its checkout and privacy information.
International transfers and security
Our service providers may process information outside the UK. Where required, appropriate safeguards are used for international transfers. We take reasonable technical and organisational measures to protect personal information, but no internet service can guarantee absolute security.
Retention
We keep personal information only as long as needed for the purposes described above, including support, security, tax, accounting and legal requirements. Enquiries that do not lead to an ongoing relationship are deleted when no longer reasonably needed.
Your rights
Depending on where you live, you may have rights to access, correct, delete or restrict use of your personal information, object to certain processing, request portability, or withdraw consent. You may also complain to the UK Information Commissioner’s Office or your local data-protection authority.
Changes to this policy
We may update this policy as our services develop. The latest version will always appear on this page with its effective date.
Contact us
Questions about this policy can be sent to audio@optymyse.com.