This policy covers desktop plugin downloads bought from Optymyse Audio through Paddle. Desktop versions are currently in development and cannot yet be ordered. Read this policy with our Terms of Service; it will apply when direct desktop sales open.
For purchases from the Darkglass Anagram Marketplace or another third-party store, request a refund through that store under its terms.
Purchases through Paddle
Paddle is our authorised reseller and merchant of record. Its Buyer Terms and Refund Policy apply to the sale and take priority over conflicting payment or refund provisions here. Any greater refund entitlement we expressly agree with you remains available.
Requesting a refund
To request a refund, visit Paddle buyer support or use the support link in your purchase receipt. You can also email audio@optymyse.com for help with the purchase or a technical issue.
If a plugin is faulty, materially different from its description, or cannot operate on a system that met its published requirements when purchased, tell us what happened so we can investigate. Technical support does not replace or delay your statutory refund rights.
For a change of mind or another discretionary request, contact Paddle within 14 days of purchase. Requests are assessed individually; submitting one does not guarantee a refund. Otherwise, purchases are non-refundable unless required by law or a more generous refund entitlement was agreed at purchase. The 14-day request window does not limit statutory remedies.
What to include
- Your Paddle order or transaction number.
- The email address used for the purchase.
- The product name and reason for the request.
- For technical issues, your operating system and version, plugin format, host application and relevant error details.
Do not send full payment-card details, bank credentials or passwords.
Refund outcome
Paddle handles refunds for its transactions, normally using the original payment method within 14 days of approval. Statutory withdrawals follow the deadlines in Paddle's linked policy. If a purchase is refunded in full, the licence ends and you must stop using the refunded plugin.
Statutory rights
Nothing in this policy limits your statutory rights. Consumers may have additional remedies where digital content is faulty, not as described or not supplied with reasonable care and skill.
Consumers may also have a statutory withdrawal period. For digital downloads, loss of that right requires the applicable conditions to be met, including express consent to immediate supply and acknowledgement of the loss of the right. This policy itself is not that consent. Paddle's Refund Policy explains the country-specific rules.
Changes to this policy apply to future purchases and do not retrospectively reduce your existing rights.
Contact us
Questions about this policy can be sent to audio@optymyse.com.
Optymyse Audio is a division of Optymyse Ltd, registered in England and Wales under company number 16052256. Our registered office is Thursby House, 1 Thursby Road, Bromborough, Wirral, United Kingdom, CH62 3PW.